Lack of Communication Can Lead to Medical Malpractice

female doctor talking to older male patient

The phrase “no news is good news” can be dangerously misleading in healthcare settings, especially when silence masks overlooked details or critical errors.

In fact, nearly 40% of medical malpractice claims involve diagnostic mishaps, often tied to failures in communication. Patients must take an active role in their healthcare by insisting on clear communication regarding test results—whether normal or abnormal—to prevent serious conditions from going undetected.

To minimize these risks, both patients and healthcare providers must prioritize transparency. “Patients should proactively ask who is conducting their tests, why the tests are needed, and how results will be communicated,” said CHH Attorney Dan Pylman. “They should also use online portals whenever possible to directly access their medical records and stay informed,” Pylman added.

Healthcare providers have a duty to ensure that test results are not just conducted but effectively communicated. Clearly outlining the purpose, process, and timeline for test results helps prevent dangerous oversights and improves patient care. Open communication is a critical safeguard against medical errors.

If you’re concerned about miscommunication regarding your medical tests or suspect a diagnostic error, don’t wait. Reach out to our Chicago medical malpractice attorneys for guidance. CHH is the only Chicagoland law firm focused exclusively on medical malpractice, committed to protecting your rights and ensuring you receive the care you deserve. Get in touch today for a free consultation.


Medical Error + Patient Safety

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At Cirignani Heller & Harman, LLP, we represent Illinois clients in Chicago and throughout Cook County, including the cities of Cicero, Elgin, Schaumburg, Oak Park, Maywood, Berwyn, Elmhurst, Evanston, Skokie, Des Plaines, Mount Prospect, Arlington Heights, Palatine and Hoffman Estates. We also help clients in DuPage County, Kane County, Lake County, McHenry County, Will County and Winnebago County. If you have been the victim of medical malpractice in Illinois, CHH Law is the law firm with attorneys that can help.

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